|How to Order||Security and Privacy|
|Shipping Info||A Note on Safety|
|Order Tracking||Guarantee & Return Policy|
|Frequently Asked Questions|
Order Online by Credit Card or PayPal
Use our secure shopping cart to order with Visa, Mastercard or American Express credit cards, or with PayPal. If you need assistance ordering online, please contact us by email at firstname.lastname@example.org or call 206-272-9642.
Order by Phone
Call toll free 1-206-272-9642 from 9:00 am to 5:00 pm Pacific Time. At other times please leave us a message and we will return your call promptly.
Places Selling Our Products
Stores and yoga studios worldwide carry a selection of our products. To see if there's a store near you, click here.
Where are you located? Can I come in and try something on?
We are located in Seattle, WA and are a mail order office/warehouse. We do not currently have a showroom for viewing our products. Everything is packaged and ready to ship. However, if you are in the Seattle area, know exactly what you would like to order and would like to save on the shipping cost, we can set up a mutually convenient time for picking up the item(s) at our location. Please call us at 206-272-9642 to set up an appointment. The best pick up times for us are 9:30am-5:00pm, M-F. We will have the package ready for your pick up before you come.
Please view our shipping information page for details on shipping options, rates and other policies.
When your order is shipped you will receive a confirmation email with tracking information. To see if your order has shipped, login to your account.
We guarantee all of our merchandise. We take pride in the products we offer and in the service we provide. Your complete satisfaction is our top priority.
If you are dissatisfied with any of our products, we will exchange it, replace it, or credit your account within 30 days of purchase, less shipping costs (note exceptions below).
You may return unused and unwashed items only in good, saleable condition for a full refund. After 30 days if the item is still unused, unwashed and in 'like new' condition, we will issue a store credit. If returned items are used or otherwise not in 'like new' condition, we will not be able to issue a refund, but will contact you to see if you would like the item(s) shipped back to you at your own expense.
Exceptions: 50% off sale items, customized items, special orders and any washed or worn items are non returnable.
When returning an item, please send to:
Barefoot Yoga Co.
PO Box 525
Mercer Island, WA 98040
For proper credit, please include with your return:
1) A copy of your invoice (included with your order and sent by email)
2) A detailed description of how you would like us to handle your return/exchange
All returned merchandise must be carefully packed and will be subject to a $5.00 restocking charge if it does not arrive in sellable condition. You are responsible for return shipping charges unless otherwise arranged in advance with us. Original shipping charges are non-refundable and all International shipping charges are non-refundable. All Outlet & Sample items are nonreturnable.
Protecting your security and privacy is a top goal of ours. We contract with GeoTrust, a secure server, to take and transmit all orders. The secure server utilizes advanced data encryption to protect your privacy. When you submit your order, your personal information is encrypted to help prevent others from intercepting this data.
We take great care in storing and using your personal information. WE NEVER RENT, SELL OR DISTRIBUTE YOUR CUSTOMER INFORMATION, including your email address, to anyone else. We may use your contact information to send you occasional email notices of new products and sales. We always provide an easy way to opt-out of future mailings.
If you have any questions about this policy, please feel free to contact us by phone or email.
Our products are designed to aid in yoga poses. Please use good judgment and don't put yourself or others in positions using props where injury may result. We will not be held liable for injury caused by any item. Seek the advice of a qualified instructor for the proper use of yoga products.
No statement herein is a medical opinion.